November 19th, 2010 | Published in Security
Complacency and apathy have an immensely detrimental effect on the Surveillance and Security Departments at casinos. Unfortunately, this type of behavior among employees exudes out to other departments eventually engulfing the entire morale of the casino. When complacency begins in one department, soon employees from other departments are afflicted with the same behavioral issue which does not contribute to loyalty in the company.
When an employee witnesses other employees getting away with illegal activities or those against company policy, it creates major problems. This becomes worse when an employee is disciplined for actions other are getting away with. This causes them to become disgruntled which often leads to theft. Since they were reprimanded for similar misbehavior or watch others get away with worse, they will engage in theft.
This, in turn, results in honest employees leaving the company to find employment with a casino that respects reliable, scrupulous behavior. Also, they may leave to find a company where theft is not tolerated and an honest person has a chance at a normal career. A few people can easily ruin the working environment for all employees on that shift.
One issue that commonly arises is when lower-level employees witness their manager engaging in wrongdoing or they are protecting a specific staff member that has financial troubles. Another situation is when a lower-level employee is using blackmail of their manager to continue their heinous acts.
To ensure this behavior does not occur, it is important to provide constant reinforcement at work. To do this, make is safe for employees and customers to report wrongdoing to management and supervisors. The majority of internal thieves are caught through employee tips which result in:
- The discovery of a cashier thief
- Tip theft
- Theft in counting rooms
- Players’ cheating
- Dealer theft
- Payroll theft
- Bartender theft
Although one individual thief is not going to hurt the bottom-line of the casino, each individual thief together adds up to a great deal of lost money. Also, this type of behavior creates a great deal of disgruntled employees resulting in a loss of talent, honest people and hard workers.
Company loyalty is an excellent thought once developed. Unfortunately, all it takes is a few bad apples to ruin the harvest for the bunch. Once ingrained in the fabric of the corporate culture, complacency and apathy create a downward spiral of employee emotion.