July 1st, 2011 | Published in Casino News
Neteller released a statement to its customers via blog posting indicated that it will be revamping its website. The message specifically read, “We’re in the process of tuning up our website to make it easier than ever to find out how to get the most out of your Neteller eWallet, Net+ Prepaid MasterCard and all our other services. As part of this, our sign-in page has a new look and feel to it.” Furthermore, signing in will be as simple as before.
Customer Profile Section
One of the greatest changes was that Neteller users would be prompted to view and updated their information within the customer profile section. By ensuring contact information is current; Neteller will be better able to keep online players informed about giveaways, promotions, bonuses, improvements and other important news.
The website has been redeveloped so it is more intuitive, gives account holders better navigation and is more aesthetically pleasing. The ease-of-use and navigation has been significantly improved as a result of the new layout. The most important user items are displayed on the left side of the web page. Also, after the user signs in, their account balance is always visible. Furthermore, a search bar has been added so users can find important details.
Collaboration of Utilities
Essentially, every utility needed by the average customer is now available in a single location including, funding online casinos and other accounts, learning how to manage affiliate accounts and utilizing a Net+ Prepaid MasterCard.
Customer Support Team
Additionally, the website has improved the communication between the customer and support team. Neteller highly recommends acquiring support from the email support form which is the most efficient method of alerting the support team of an issue. The process begins by clicking the “Ask a question” link on the support page which requires users to input their email address, subject ad question.
The system will then access its internal database to ensure it has the email address on file. For first time users, they will need to create a contact record in order to access help. Once the system finds the email address it searches for a match to the inquiry in the FAQ area. If the answer is available, the user will be automatically directed to it. If not the user must finish submitting the question which will instantly be sent to the support team with a corresponding reference number.
The website is fast, efficient and easy-to-use, three of the most important aspects of a website. Users trying the site for the first time will be pleasantly surprised. The site should help Neteller continue to grow at a rapid rate.