Skilled Blackjack Players Affecting Casino Operations
September 9th, 2010 | Published in Gambling Games
There is a great deal of controversy regarding how to handle skilled gamblers (card-counters), especially those playing Blackjack. In many cases the debate is based on lack of knowledge of the game or misconceptions by the surveillance, security and pit management departments. Depending on casino policy and the casino personnel, these opinionated differences can lead to liabilities.
Casino Policy
All casinos should have some type of policy on how to handle skilled players. This is commonly decided by upper casino management and verified by the legal counsel. The result of this collaboration is specific procedures that confirm how to handle players of high skill that are less than desirable customers.
Liabilities
Skilled Blackjack players do not hugely affect the casino’s bottom line. Instead they are a liability when practicing fraud by using false names. Another liability is that these players are using card counting methods which can be discovered through their betting and playing patterns.
Single card counters can easily be detected by surveillance and/or security. As a result, their income is minimal. On the other hand, card counting groups that risk little money and place large wagers when the cards are favorable can impact the pit income greatly when allowed to operate for an extended period of time.
The biggest liability is the actual lack of policy for handling these players. Without a procedure, the casino staff can mishandle patrons resulting in terrible public relations with potential customers. Also, this type of behavior often leads to lawsuits against the casino because they are treating players like criminals.
Why a Policy is Important
A detailed policy must be implemented prior to the opening of a casino to avoid these situations. There are too many areas where public relations can greatly diminish as well as legal battles can ensue as a result of improper customer relations. There is so much potential for liabilities within the casino business. Some are easily noticeable while others are hidden.
It is a shame when situations such as the previous go overlooked and the casino must engage in legal battles and poor press when it could have simply been avoided with policy and procedure. Once a policy is in place, security, surveillance, management and floor personnel will develop a better understanding as to how to manage these individuals and save the casino from the trouble and hassle of negative results.